You have the right to cancel the purchase and return the product or products purchased within the first 15 calendar days of when you received your order.
The right of withdrawal and return will not be applicable to products that, by their nature, and in compliance with current regulations, can not be returned or may deteriorate, such as intimate hygiene, erotic articles or lingerie, except for technical failure detected before of its use. Nor will it be applicable to any product that has been unsealed after delivery, except for a technical failure detected before its use. Where in this case will proceed to process your guarantee. Before making any refund you must contact us through the email info @ cablestscom , indicating your order number. You can also use the contact form «Manage RMA» .
Once we receive your refund request, we will provide you with the available options according to your case. Although not all are always available, the options are:
– Return the corresponding amount in the same medium in which the payment was made. *
– Replace with other items of equal or similar value. *
– Generate a gift card for future purchases.
– Generate a discount code for future purchases.
* Options not available in all cases. Subject to the type of product purchased, the shipping destination and the purchase channel used. Ultimately, Cables TS reserves the right to choose the replacement option.
Any refund to the customer, as a consequence of a refund, will be made within a maximum period of 14 working days from the notification of the withdrawal.
The return of the products will result in a refund equal to the purchase price of the returned product / s minus the expenses generated by the shipment of the product from TS Cables to the customer. The reimbursement also does not include the possible expenses of return of product / s returned / s from the client to TS Cables. Whenever a product is returned, the customer will receive an email informing him of the amount of the return.
In the case of having received the order in multiple packages will have to make a refund for each of them, with the relevant shipping costs in each case.
If the reason of the return or replacement of the product is an apparent technical failure that then turns out not to exist, and we verify that the product works correctly, the costs of the replacement product will be charged, through the payment method used by the customer. the expenses of managing it.